Shipping and Delivery Policy

Effective date: April 01, 2025

jodhpurbikes.com ("us", "we", or "our") operates the www.jodhpurbikes.com website (the "Service").

This page informs you of our policies regarding the delivery of physical items (if applicable), digital confirmation of bookings, and related logistics when you use our Service.

By using our Service, you agree to the terms outlined in this Shipping and Delivery Policy. Unless otherwise defined, terms used in this policy have the same meanings as in our Terms and Conditions, accessible from www.jodhpurbikes.com

Booking Confirmations

For all self-drive bike rentals, delivery does not apply to physical products. However, upon successful booking, a digital confirmation containing your booking details will be sent via email and/or SMS to the registered contact information provided by you.

Please ensure that your contact details are accurate and active at the time of booking.

Vehicle Pickup and Delivery

• Pickup from Vendor Location: Customers are required to pick up the booked vehicle from the vendor’s location, the details of which will be provided in the booking confirmation.
• Home Delivery (If Available): In select cities and under certain plans, we may offer doorstep delivery and pickup services. Additional charges may apply and will be shown at the time of checkout.
• Timely Availability: We aim to ensure that the vehicle is ready at the selected time and location. In case of delays, customers will be notified in advance via call or SMS.

Required Documents at Delivery

At the time of delivery or pickup, customers must present:

• A valid driving license
• Government-issued ID proof (such as Aadhaar, PAN, Passport, etc.)
• Booking confirmation received on email or SMS

Delivery Delays

We strive to make all vehicles available on time. However, delays may occur due to factors beyond our control such as traffic, weather conditions, or technical issues with the vehicle. In such cases, our support team will assist you in rescheduling or issuing a refund, as per our Cancellation Policy.

Non-Serviceable Areas

Currently, our delivery services (if applicable) are limited to specific cities. If a requested location falls outside our serviceable zones, only pickup from vendor location will be available.

Contact Us

If you have any questions about this Shipping and Delivery Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: www.jodhpurbikes.com/contact-us
• By phone number: 9587138000
• By mail: 90 Jaswant Building Station Road, Jodhpur, Rajasthan 342001